Cancellations and Rescheduling

It is important to know that we will do our best to be flexible when we are able to. However, not knowing our policy is not a reason that we can make exceptions for it. That is why it is a policy designed to protect the students and teachers and fairness for you and us. Get a coffee and read our policy page sometime soon. If you notice something odd, feel free to bring it to our attention VIA email. Same day cancellations must be charged and cannot be made-up, here is why:

The lesson time that you set up as a regular day and time is the time slot (30 minutes or hour) that your instructor sets aside for your lesson. That is the time slot that the tuition pays for. If a student is absent, the instructor still has to be compensated for their time, as it is their livelihood to teach. It's their job. So it is the teacher's time that you reserve with the tuition, NOT a lesson itself.

We do NOT guarantee a make-up time if you are unable to attend at that time.

If you call no later than 48 hours prior to that regular scheduled lesson appointment time, our instructors have agreed to allow a make-up lesson (if available) once a month. Additional cancellations must be charged. Same-day cancellations are charged. PLEASE know the name of your teacher if you call. We respect that you are on a schedule as well, so please advise us of your arrival when you are there on time for your lesson. For a detailed look at the lesson policy, click here.

Labels: ,